Terms & Conditions

All goods and products advertised on this website are and remain the property of Ian R. Crane. until paid for in full. We accept credit and debit card payments, post and fax orders and payment by bank transfer. These options are available at the end of the cart checkout process. Goods will be dispatched when payment has been received/confirmed.

If you receive an order which is incomplete items please contact us as soon as possible. This should be within 2 working days of receiving your order. We will arrange a replacement, send you the missing items or arrange a refund promptly.

If you receive an order which has damaged or defective goods please contact us as soon as possible. This should be within 2 working days of receiving your order. We will arrange a replacement promptly.

We are happy to accept your return and will refund your credit card for the amount of the items purchased if you:

  • Return the goods with their original packaging an in an unopened/as new condition
  • Include your packing slip and/or order number
  • Return your items within 15 days of the delivery date

All returned goods should be sent by recorded delivery to:

Ian R. Crane, The Apricot Shop, Queens Rd, North Camp, Farnborough GU14 6JP

NOTE: Original and return shipping costs will not be refunded. We cannot return non-qualifying items to you.

The information you provide to us during your use of this website will be used by us in order to supply you with goods and services under the Terms and Conditions of our websites. We may also collect information about your buying preferences in order to contact you from time to time by e-mail or telephone with details of carefully selected products or special offers which may be of interest to you. We undertake not to share or disclose any of the information which you provide to us, save that which is necessary to complete the purchase transaction.

If you do not wish to receive information from us, please contact us. You may at any time request a copy of the information we hold on you (for which we may charge a small fee) by writing to us at the above address.